Faqs

How can I track my order
track_order Enter the email address you used to place your order to check the status of your order.
If you cannot find your order 5 minutes after placing the order, it may be that your order failed or your email address is wrong.

How long will it take to receive my package
Please note that we take an average of 1 to 3 business days to complete your order before it will be shipped.
Rest assured, we are doing our best to get your order to you as quickly as possible! Once your order ships, the estimated delivery time is 7 to 20 business days depending on your country, please take into account any holidays that may affect delivery times.
You can check your logistics information at track_order
For questions about our shipping and delivery, click here

Do you provide international shipping service
Yes, we offer international shipping and shipping costs are automatically calculated at checkout

my parcel is missing – what should i do
If you have yet to receive your parcel, we’re sorry. Check with your neighbors first to see if they’ve signed for your parcel.  If you’re still not able to locate your parcel, don’t worry, contact us on customer services and we’ll help you.

can i change or cancel my order after placing it
Once your order is submitted and paid, we begin processing it immediately so we can get it to you fast. Your order status will be showed as ‘Processing’ during this phase. You can contact us to modify or cancel your order before its status changed to ‘Shipped’.

how do i return merchandise
We hope you love what you ordered, but if not, you can return our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging within 15 days.

For more information click here .

What payment methods are accepted
We also accept Visa, MasterCard.

If you have any questions, please contact us
Have a question Don’t hesitate to contact us.